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Small business customer support
Your policy is just a click away.
Manage your policy online
Find everything you need in your online account, whether it's generating a certificate of insurance or managing your bill.
You can easily create an online account with your policy number and mailing ZIP code.
Pay bills quickly and easily
- View account status, payment history, and billing notices.
- Enroll in automatic payments or make one-time payments online.
- Sign up for paperless billing and email notifications.
Access your policy
- Review and print policy documents.
- View activity, including renewals and endorsements.
- Sign up to receive policy documents electronically.
Get a certificate of insurance
- Create, print, and email a certificate of insurance.
- Add a certificate holder as well as basic coverage language and form requirements.
- View previously generated certificates of insurance.
Check the status of a claim
- View details of property, liability, auto, and workers compensation claims.
- Access payment history.
- Contact your claims adjuster.
Use our risk control resources
Improve safety and reduce loss risk with our industry-leading risk control resources, which include self-assessment tools, safety training, and return-to-work programs.
Through your online account, you can
- Download safety training and access Occupational Safety and Health Administration (OSHA) tools and industry research.
- Identify potential accident and injury sites and build programs to reduce risk.
- Review disaster readiness, business continuity, and crisis management plans.
Complete a premium audit
As your business operations change, your insurance premium may need to as well. We conduct premium audits to make sure that your policy adequately covers your business risks – and that you’re only paying for what you need.
Available through your online account, eReport gives you a fast, easy, and secure way to
- Access all of your auditable policies.
- Complete and submit your audit information.
- Share access to your information with a trusted third party, such as an accountant or agent.
- Upload supporting documentation.
- Save or print a copy of the audit for your records.
To complete a premium audit, you'll need
- Officer and ownership information.
- Employee earnings records and summaries.
- Subcontractor or temporary staffing documentation.
- Annual payroll and sales summaries.
- Quarterly federal 941 IRS payroll filings.
- Workers compensation and claims summaries.
- Store or office location information.
- Detailed sales journals for each store or office location.
- Your annual profit & loss statement.
To use our risk control resources and to complete a premium audit log in to your account.
Get in Touch
To speak with a customer service representative
- Call us at 1-877-688-8254 Our support team is available Monday through Friday, 8 a.m. to 8 p.m. Eastern.
To report a claim
- Call us at 1-844-325-2467 (844-3-CLAIMS). Our claims team is available 24/7.
To get hands-on guidance about coverages and products
- Contact your agent for trusted advice.
Access your account online, 24/7.