Get claims support now
Filing your claim online is fast and straightforward
We'll walk you through each step in the claims process, so you can get reimbursed quickly and on with your life as soon as possible.
Here's what you'll need to get started:
- Your username and password
- The approximate date of the incident
- Basic details of what happened
Learn how to file and manage your claim online
Select from one of the quick actions below to begin.
Manage your claim
Understand the process
Claims for non-Liberty Mutual customers
Download our mobile app - it's the easiest way to manage your policy
Turn on the camera on your smartphone, then hold it up to the respective QR code below to download.
- Download on the left for iOS
- Download on the right for Android
Download our mobile app to file a claim within 5 minutes
Get the Liberty Mutual app to file a claim quickly and easily. You can also:
- Manage existing claims
- Request Roadside Assistance1
- Upload photos with Express Estimate™
- Access ID cards
Frequently asked questions
Q: How do I file a claim online?
A: We understand that this may be a stressful time for you. That's why we've worked to make online filing as fast and frictionless as possible.
Click on the link below to get started. From there, we'll guide you the process one step at a time so that nothing is missed along the way.
Q: How do I track my claim online?
A: Once you've filed your claim, you can track its progress via the Liberty Mutual eService portal. Do you have an open claim?
Q: Why should I file online instead of the phone?
A: Filing online is fast and easy, and typically takes between 5 and 10 minutes to complete.
We'll walk you through each step in the process, and give you the opportunity to go back if you're unsure or think you've made a misstep along the way. Plus, rest assured knowing that there's a human on the other side of your claim, working to make sure all of the required and relevant information is captured before finalizing your claim.
Once you're ready to file, click on the link below to begin.
Q: How do I file a glass repair claim?
A: Need an auto glass repair ASAP? Start by filing an auto glass claim online below to begin. You'll need your policy number and phone number handy, plus simple information about how and when the damage initially occurred. From there, we'll get you set up with a Safelite auto glass expert in your area to help get you back on the road.
Q: Where do I find my glass repair deductible?
A: Did you know that your glass repair deductible is actually different than your full auto deductible? Log in to view your policy's glass deductible and understand what you'll be paying out of pocket to get your glass repair completed.
Q: I need to file a claim against a Liberty Mutual customer. Can I do that online?
A: Claims against Liberty Mutual customers may be filed by individuals online. Follow the link below to learn more about the process.
Q: What's the best way to get claims support from Liberty Mutual?
A: The easiest — and fastest — way to get answers to your claims questions is by logging in online. You can file your claim online, track its progress, and manage your claim whenever you'd like, 24/7.
But if you need to get in touch with a customer service representative, you can connect with us using the below methods:
Contact claims by phone:
For claims support: 800-225-2467By mail:
Billing Address:
Liberty Mutual Group
ATTN: Remittance Processing
100 Liberty Way
Dover, NH 03821-7500Life Insurance Address:
Protective
PO Box 12687
Birmingham, AL 35202-6687For Life Insurance payments:
Protective
PO Box 2224
Birmingham, AL 35246Corporate Headquarters:
Liberty Mutual Group, Inc.
175 Berkeley Street
Boston, MA 02116