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Claims Center
Have a claim? We're here to help. To keep things simple, we made filing a claim online fast and easy. We'll guide you through each step along the way.
Filing a claim online typically takes 10 minutes or less.
24-Hour Roadside Assistance
Glass-only auto claims
Auto claims
Homeowners claims
Renters claims
Small business claims
More claims resources
- Home Claims Process
Check out a step-by-step overview of the home claims process so you know what to expect after filing a claim.
- Auto Claims Process
Check out a step-by-step overview of the auto claims process so you know what to expect after filing a claim.
- Track your claim
You filed a claim. What's next? Log in to check your claim's status, schedule repairs, contact your claims rep, and more.
What to expect when you have a claim
Every claim is different, but most follow basic steps from start to finish.
What you'll need to file a claim online
To make it easy for you, we just need the basics
- Your username and password
- The approximate date of the incident
- General details of what happened
Other information, like a police report number or names of anyone else involved, can be added later, if applicable.
Why file online?
File on your time: You can file online 24/7, with no holds or wait times.
Takes 10 minutes or less: We simplified the experience to get you back to your routine faster.
Track and manage everything: Easily track and manage your claim online, right from your phone.
Download our app to file and manage your claim faster
Download our mobile app-it's the easiest way to manage your policy
- Easily file and track your claim
- Take damage photos for an estimate
- Call 24-Hour Roadside Assistance
- Make policy changes
- And more
Open the camera on your phone, hold it up to the QR code, and tap the link to download
Get started filing a claim against one of our customers. We'll contact you if we need more info.
- Individuals may file their claim here
- Carriers can file claims on behalf of their customers here
- If you already filed a claim, you can create an account or manage and track your claim online.
Frequently asked questions about claims
You may file your claims online, 24/7, and you just need the basic details to begin your claim. That includes:
- Your username and password
- Approximate date of the incident
- The basic details of what happened
Filing online typically take less than 10 minutes, and we're available by phone at any time if you have a question about the process. Log in below to begin filing your claim.
File a claimThe claims process, and how long it may take, varies based on the type of claim and the severity of damage. Once you've filed, a Liberty Mutual Claims Representative will review the incident details and get back to you within 1-2 business days.
You can also get updates and manage any next steps — including document uploads, repair scheduling, etc. — in your online account. You can also track your claim's progress online for real-time updates without picking up the phone. Still have questions?
Visit all frequently asked claims questions